Customer Intelligence
From buyer personas to competitive analysis, understanding your customer and your market provides valuable insights that lead to happy customers and higher conversion rates. Big Zeta’s suite of customer insight tools help you move your business forward by getting to know your audience.
Unleash Your Digital Potential
The Building Blocks of Informed Digital Presence
Execute on your digital strategy at the speed and quality your business and customers demand. From website design to ecommerce and tech stack, Big Zeta’s team of experts will help achieve your goals.
Persona Development
By developing a deep understanding of your customer, we’ll enable you to implement a digital strategy that’s based on more than anecdotal evidence, leading to insights that result in action.
Buyer's Journey
Provide more engaging experiences for your customers by understanding what motivates their buying behavior. Big Zeta will help map the buyer journey to identify opportunities for cross-selling and upselling opportunities.
Website Audit
Through our website audit process, Big Zeta will identify your website’s strengths and areas for improvement. With fresh eyes and years of industry experience, Big Zeta can create a prioritized and actionable list of upgrades.
Online Survey
Let Big Zeta write, conduct, and provide analysis for a survey of your employees, partners, or customers to provide the key findings and recommendations you’ll need to advocate for change in your organization.
Competitive Analysis
A detailed expert review of your competitors is a great way to identify areas where your website could shine brighter. Big Zeta will build a shared understanding of the competition, including framework, investment, and content.
Sample Scope
Big Zeta will work to build the customer insights that will drive your business. First, we’ll develop personas for your buyers, then we’ll map buyer journeys, conduct a thorough review of your website, and comprehensively review your biggest competitors.
Develop Personas for North America
(3 personas)
Develop Buyer Journeys for
North America
Conduct Website Review
(3 pages English Site)
Conduct Website Competitive Analysis
(5 competitors)
Get to Know Your Users
70% of companies who missed revenue and lead goals did not conduct qualitative persona interviews, which makes a pretty good case for getting to know your users. Our persona research is thorough, providing you with video recordings, completed questionnaires, and written reviews of all interviews upon delivery of your persona presentations.
